Step 8: Communicate Successes

There is a saying in improvement work: communicate five ways five times. Communication is

critical in all aspects of the work. During testing, raise awareness so other practice members

and patients are aware of the work. Use your run charts in breakrooms, on posters, etc. Honor

those who are doing the front-line work. During implementation, communicate the wins and

the progress within the practice. During sustaining, communicate the data, any new

modifications, and continued wins. And finally during spread, communicate the timing, theHow to Implement the Six Core Elements of Health Care Transition™ 3.0 9

plan, the deliverables, and the specific changes to be spread. Find ways to communicate your

success: post run charts, send newsletters to youth/young adults and parents/caregivers, apply

to institutional quality events, consider publishing or presenting at regional or national

programs, etc. If you have access, include public relations and marketing departments. Consider

working with your state Title V program to communicate and disseminate your successes.