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Knowledge & Help Center
Answers, how-tos, and a friendly hand — whenever you need it.
📘 How-to Guides
❤️ Using your Health Tracker▾
Your LIVE It Health Tracker lets you log pain, hydration, medication, mood, vitals, and labs — for you and your family.
- Open the LIVE It Health Tracker from your Hub home.
- Tap a tracker card (e.g. Pain), fill what applies, and Save.
- Log everything tied to one moment together — then save once.
- Visit My Reports to print or share a summary with your care team.
🤝 Using your Activity Tracker▾
Log community life — events, peer sessions, volunteering, hosting, or attending a conference.
- Open the Activity Tracker and tap ＋ Track Now.
- Pick the activity, set who & how many, add optional notes (use your phone’s 🎤 mic).
- Tap Save — you’ll earn LIVE It SickleSense Coins by effort.
- Check the Engagement tab for your charts, coins, and level.
🪙 Challenges, Coins & Levels▾
Every action earns SickleSense Coins by type. Engage across the Hub all year to be eligible for recognition and rewards.
- Monthly Challenge: log enough activities in a month for a bonus.
- Level Up: grow Seedling → Sprout → Bloom → In Full Flower → Mighty Grove.
- Clicking through resources and completing challenges earns coins along the way.
👥 Groups & Your BWYAP Zone▾
Find your people and your local leaders.
- Open Groups from your Hub home.
- Join Individuals Living with SCD, Parents & Caregivers, or your BWYAP zone group.
- Each group has its own courses and a Facebook-style feed to learn and connect.
- Follow your Community Zone leaders for local events and support.
🔐 Account & Two-Factor Security▾
Keep your account yours.
- Sign in with your email & password — or continue with Google.
- We recommend turning on two-factor authentication (2FA) — a quick code at login keeps your info safe.
- Forgot your password? Use the reset link on the sign-in page.
📱 Add the Hub to your phone▾
Use the Hub like an app — no download needed.
- iPhone (Safari): tap Share ⬆️ → Add to Home Screen.
- Android (Chrome): tap ⋮ Menu → Add to Home screen.
- Or get the 360° SCD Hub app from the App Store or Google Play.
❓ Frequently Asked Questions
Is the 360° SCD Hub free?▾
Yes — the Hub is free for everyone touched by Sickle Cell: patients, families, providers, and allies.
Is this medical advice?▾
No. The Hub is for education and community support only — it is not a medical site and not a substitute for your care team. Always talk to your doctor about medical decisions.
Is my information private?▾
Your privacy is sacred to us. We never sell your data, and your tracker entries stay yours. Please never post private health information in the feed, groups, or channels — those are public to your community.
What’s a Community Zone?▾
SCFA’s BWYAP program organizes Arizona into five community zones — Tucson/East AZ, West Valley, East Valley, Central Phoenix, and Pinal County — each with its own leaders, events, and neighbors. You picked yours during sign-up; you can always change it in your profile.
What are SickleSense Coins for?▾
Coins celebrate your engagement — tracking, learning, and showing up for your community. Earn them by type across the year to be eligible for recognition and possible rewards.
Can my child join?▾
The Hub is built for ages 13 and up. If your child is under 13, set up your own account and add them as a family member inside the tracker. Older kids can explore the KidsZone too.
💬 Still need help?
We’re here for you. Reach out any time:
🩺 Reminder: education & community support only — not medical advice. Please don’t include private health information.
Coach Carla: Didn’t find your answer? I’m always here — just reach out above and we’ll take care of you. 💛
🌹 360° SCD Hub · Blossom Where You Are Planted · ©scfaz.org