The Force for Health Network
Sickle Cell Foundation of Arizona360 SCD Hub
Contract Review · Response & Resolution Log

360° SCD Hub — Response to Board Technical Review

A point-by-point response to the items raised regarding the General Contract for Services, with our position, the relevant contract reference, and a clear commitment and status for each.

Prepared for: Kevin & the SCFA Board From: Lucy Howell, CEO & Robert Gillio, MD Date: June 12, 2026 Re: SCFA & My Healthy Globe, Inc. — 7/27/2023

How to read this log — and one shared starting point

Kevin, thank you for laying these out so clearly. Your engineering rigor is exactly what we want at the table as SCFA moves into its next phase. We've organized every item you raised below, each with the contract reference, our response, and a concrete commitment with a status you can track.

One framing touches several of your points. The 360° SCD Hub was intentionally built to mirror the proven Force for Health architecture — a WordPress core with a managed stack of established third-party plugins (BuddyBoss, GamiPress, LearnDash and others) wrapped in BuddyBoss-generated native apps. This was a deliberate, grant-budget-conscious choice to give SCFA a full-featured platform rather than a ground-up custom codebase. Its key implication: the living functionality and the great majority of updates happen on the server and plugin layer, not as commits to the native app-wrapper repository.

ON RECORD This architecture was presented to, reviewed with, and accepted by SCFA across the engagement. The board overview — including the technical slides prepared specifically for the board’s review — was delivered to the Executive Team in April 2024 and placed in the Executive Boardroom, and at the “Move to Maintenance” handoff on April 4, 2024 we delivered the Tech Compliance and HIPAA Compliance letters Kevin specifically requested (CC’d to Kevin), with the full stack demonstrated and accepted (delivered and paid in full in 2024). The architecture was disclosed and documented from day one — it is the foundation we built and maintain on, by mutual agreement.
📎 Exhibit A — Email of record (April 4, 2024): move-to-maintenance handoff with Tech & HIPAA compliance letters, CC Kevin — click to expand
Email of April 4, 2024 from Lucy Howell to Moses Akpan, CC Robert Gillio MD, Awilda DiCarlo, Kevin Johnston and Sarah Spiekermeier — subject Final Invoice for 360 SCD Hub plus move forward plan, with the FFH Letter of Tech Compliance and FFH Letter of HIPAA Compliance PDFs attached and the board overview presentation link.
Board overview presentation (link from the email): theforceforhealthlibrary.com/360scdhuboverviewforboard032824
Sent at the move-to-maintenance handoff on April 4, 2024CC’d to Kevin directly — delivering the Tech Compliance and HIPAA Compliance letters Kevin requested, plus the board overview presentation (linked above). This predates the current review by over two years.

◷ Engagement & documentation trail

Jul 2023
Contract signed & build begins
Apr 2024
Board overview + Tech & HIPAA compliance letters delivered (CC Kevin)
2024
“Move to Maintenance” accepted · paid in full
Nov 2024
Issues logged & tracked in shared register
Jun 2026
This response & resolution log
0
Resolved · no action needed
0
Context / by design
0
Action to close out
0
Total items addressed
The 7 Items, Addressed All 7 Resolved · no action Action to close out Context / by design
01
Source code & the SCFA GitHub repository
Concern: repo unchanged 2–3 years · Ref: Exhibit B #2 · §2(c)(x)
CONTEXT / BY DESIGN
What you raised
“All developed source code uploaded and maintained on SCFA Github.com repository — the source code hasn’t changed in 2-3 years.”
Contract reference
§2(c)(x): “All Source code files will be stored in GitHub with full, transparent access to SCFA.” Exhibit B #2: source code uploaded and maintained on the SCFA repository.
Our response

The GitHub repository holds the native app wrapper, which by design changes rarely. The platform itself — content, courses, gamification, community, and the health trackers — lives and is maintained in the WordPress/plugin layer, exactly as presented and accepted at the move-to-maintenance milestone. A repository showing limited change is the expected signature of this architecture, not a sign the platform has been static.

↳ We will deliver an architecture map documenting precisely where each piece of functionality lives, so “the code” is fully transparent — and confirm the repo reflects the latest wrapper build.
Classification
Clarification + supporting doc
Owner
FFH Development Team + Lucy
Target
In closeout packet
Additional notes / reply
02
Software list & build instructions (iOS + Android)
Concern: not yet received · Ref: Exhibit B #12
✓ DELIVERED · RUNBOOK ATTACHED
What you raised
“We have not received the list of needed software nor instructions on how to build the applications.”
Contract reference
Exhibit B #12 (FFH Approved): “FFH to provide list of software needed to compile the app and instructions on how to build the application for both Apple and Android versions.”
Our response

These build-and-deploy instructions were provided to SCFA at the move-to-maintenance handoff in April 2024. Beyond that, the platform ships with BuddyBoss’s own continually-updated documentation — available in WP Admin → BuddyBoss App → Help → Documentation (App Setup, connecting the Apple & Google developer accounts, App Builds, and App Publishing) — which we pointed SCFA to from the outset and which covers the large majority of the steps to maintain the app and produce new builds. The consolidated runbook below, plus the updated Formal Build & Deploy Instructions due by end of month, complete the picture for your records.

To keep the SCFA team fully enabled under our active agreement, we will work directly with Moses and Ediye — including adding Ediye Akpan to the Google Play and Apple Developer accounts — to share and make transparent a single main access point, built from the original move-to-maintenance handoff deck and expanded to include the new custom plugins that power the LIVE It and Activity Trackers and the Executive Dashboard.

✓ Delivered — provided at the April 2024 move-to-maintenance handoff; build & maintenance steps are documented in BuddyBoss App → Help (Issues Register #12). Consolidated runbook attached below.
📎 Deliverable: 360° SCD Hub — Software List & Build/Publish Runbook (Exhibit B #12) — PDF
High-level overview. We will add Ediye Akpan to the Google Play and Apple Developer accounts and deliver a fully updated Formal Build & Deploy Instructions document by end of month (June 2026).
Deliverable
iOS + Android build runbook
Owner
FFH Development Team
Status
Delivered · Apr 2024
Additional notes / reply
03
Level 1 maintenance — bugs & response time
Concern: bugs unresolved / response time · Ref: §2(c)(ii)
✓ RESOLVED · TRACKED
What you raised
“Several bugs have been reported that aren’t resolved and were not resolved within the agreed response time… I recall compiling a list of bugs.”
Contract reference
§2(c)(ii): Level 1 maintenance for 48 months including plugin management, updates, and bug fixes “to be sure there are no errors in users experience,” with 48-hour response times for Level 1 support.
Our response

The list exists, and we tracked it: the November 2024 items are logged in our shared issues register, summarized in full below. Every item is now closed — ten are resolved in the rebuilt 360° Health Tracker, the build-instructions item was delivered at the April 2024 move-to-maintenance handoff, and one (landscape rotation) was reviewed and determined not technically feasible. For context, a number of issues over this period traced to BuddyBoss app releases; where we held a plugin update, it was a deliberate call to keep a known third-party defect out of users’ hands — the same “no errors in users experience” standard the clause sets, and the Force Majeure provision (§14) expressly recognizes supplier failures as outside either party’s control.

✓ All 12 logged items are now closed — see the register below: 10 resolved in the rebuilt tracker · 1 delivered (Apr 2024) · 1 reviewed as not feasible.
Reference
Documented Issues Register (below)
Owner
FFH — Dev + Lucy
Status
0 open · all closed
Additional notes / reply
04
iOS vs. Android release cadence
Concern: ~1.5-yr gap between store releases · Ref: §2(d)
CONTEXT + ACTION
What you raised
“Last Apple push March 20, 2024; last Android update Aug 29, 2025… Why the discrepancy of over a year? The apps should be in sync.”
Contract reference
§2(d): “commercially reasonable technical support and assistance to maintain the functionality and operability of the App during the term.”
Our response

The gap reflects the two stores’ different requirements rather than a lapse. Google’s 2025 platform changes — the target-API-level update and the new 16 KB page-size requirement — forced fresh Android builds, while the iOS binary did not require an equivalent resubmission in the same window. The platforms are maintained continuously on the server side regardless of store-binary dates. It is also worth noting that iOS submissions run through the SCFA-held Apple Developer account; when that account required an update, the fix sat on the account-holder side and was completed in late June 2025 — a dependency that affects iOS release timing independent of our build work. That said, we agree the two should be brought back into sync.

↳ We will include a refreshed, re-synced iOS build in the closeout to align the store binaries.
Classification
Context + corrective build
Owner
FFH Development Team
Target
Closeout Android/iOS pass
Additional notes / reply
05
Google “inaccurate health apps declaration” rejection
Concern: forwarded Sep 1, 2025; no resolution on record · Ref: §2(d) · §10
↻ RE-SUBMITTED · IN REVIEW
What you raised
“Google rejected the app due to inaccurate health apps declaration… last message Oct 31 (extension pending BuddyBoss). No record of resolution after that.”
Contract reference
§2(d) (maintain operability) and §10 Warranty (the App “will comply with all laws, rules, regulations and codes”).
Our response

We confirmed the live status directly in Google Play: the developer account shows no policy issues, and the only app-level item is the separate 16 KB warning — the health declaration was not flagged. To be thorough, on June 14, 2026 we re-submitted the Health apps declaration with accurate categories — Diseases & conditions management, Disease prevention & public health, Medical reference & education, Medication & treatment management, and Stress management/relaxation — plus a clarifying note that the 360° SCD Hub is an educational and self-management tool, not a medical-care solution. It is now in Google’s standard ~7-day review.

↻ Re-submitted June 14, 2026 with accurate categories — in Google’s ~7-day review. The earlier Sept 2025 rejection is already cleared (no active flag in Policy status; app live in production, 177/177 countries). Flips to Resolved once Google confirms (~June 21).
Deliverable
Declaration re-submitted · accurate categories
Owner
FFH Development Team
Target
Clears on Google review (~Jun 21)
Additional notes / reply
06
Google Play 16 KB page-size requirement
Update: Google extended the deadline to Feb 1, 2027 · Ref: §2(d) · §10
✓ IN GOOD STANDING · EXT FEB 2027
What you raised
“Forwarded an email regarding Google Play’s 16 KB requirement on Sept 3, 2025. Resolution deadline was Nov 1, 2025. Do not have a reply.”
Context (verified)
Google extended the 16 KB requirement to February 1, 2027 (in response to developer feedback). Apps remain in good standing and can keep releasing updates until then; native-SDK apps add 16 KB support via an updated app bundle before the deadline. The SCFA Play Console confirms all apps are registered and meeting Android developer-verification requirements.
Our response

We responded to the Google notice and the deadline was extended to February 1, 2027. The 360° SCD Hub is in good standing and in compliance as of now — updates continue to release normally, and the Play Console confirms all apps are registered and meeting Android developer-verification requirements. We will add 16 KB page-size support in an app-bundle update before the February 2027 date. Separately, the app’s Android developer verification is complete — package com.scfaz.scdhub shows Registered in the Play Console (since March 5, 2026).

✓ In good standing now — Google extended the 16 KB deadline to Feb 1, 2027; updates continue to release. 16 KB support to be added in a bundle update before then. Confirmed with BuddyBoss support (June 2026): 16 KB compliance is a platform-vendor update on BuddyBoss’s active roadmap — no engineering required on our side; we rebuild and re-upload once their release ships. Supplier-side per §14.
Status
In good standing · extension granted
Owner
FFH Development Team
Target
16 KB bundle before Feb 1, 2027
Additional notes / reply
07
Texas SB 2420 — App Store Accountability Act
Concern: developer obligations under new law · Ref: §10 · resolved
✓ RESOLVED · ASSESSMENT DELIVERED
What you raised
“Texas SB 2420 is now in effect… app stores must verify age, obtain parental consent, and provide age info to developers. Are the developer obligations understood and applied?”
Context (verified)
SB 2420 came into force on June 4, 2026 — well after the 2023 agreement. Its primary obligations fall on the app-store operators (Apple, Google) to verify age and pass parental-consent signals to developers; the developer-side duty is to consume those signals and handle minors appropriately.
Our response

Good flag — and we already have a control in place. At onboarding, the 360° SCD Hub presents new users with an age-verification step and requires them to accept the Terms & Agreements before entering the app. That is precisely the developer-side duty SB 2420 contemplates: consuming the age and parental-consent signals the stores pass through, and gating how minors experience the app. We are already substantially aligned — not starting from zero.

Because this is a brand-new statutory regime that post-dates the original scope, we treated it as a forward-looking compliance item and have now completed a short SB 2420 Applicability Assessment (delivered alongside this log). It finds the Hub substantially aligned: the law’s primary duties sit with Apple and Google, our developer-side items are largely in place, and the remaining store-signal integration is folded into the current enhancement engagement. This isn’t new ground for us: our 2024 user-testing notes already flagged age-appropriate handling — for example, limiting maps for under-18 or guest users — so we begin with a running start.

✓ Age-verification + Terms acceptance gate is already live for new users; the SB 2420 Applicability Assessment is delivered (June 14, 2026) — risk rated LOW, with the remaining store-signal integration folded into the current enhancement engagement.
Deliverable
Applicability assessment + recommendation
Owner
FFH — Lucy + Dr. Gillio
Scope note
New law · outside 2023 scope
Additional notes / reply

Documented Issues Register

Every item SCFA documented to us — captured in our shared tracker on November 8, 2024 — shown here with its current status. This is the consolidated list referenced in Item 03; nothing was lost.

12 items logged 9 resolved · new tracker 1 delivered · Apr 2024 1 reviewed · not feasible 1 future consideration 0 open
#
Item as reported
Status
Notes / reply
1
Vital Signs tracker — edit & delete not obvious / not workingResolved in the rebuilt 360° Health Tracker.
Resolved · new tracker
2
In-app print triggers a browser-style “pop-ups blocked” alertResolved in the rebuilt tracker.
Resolved · new tracker
3
Excel / CSV export links on the Vital Signs trackerResolved in the rebuilt tracker.
Resolved · new tracker
4
App does not rotate to landscape / horizontal viewReviewed — determined not technically feasible.
Reviewed · not feasible
5
Vital Signs graph — x-axis date labels & gaps from empty datesResolved in the rebuilt tracker.
Resolved · new tracker
6
Vital Signs graph not continuous across empty date rangesResolved in the rebuilt tracker.
Resolved · new tracker
7
Graph should default to most-recent entries firstResolved in the rebuilt tracker.
Resolved · new tracker
8
Date column requires two clicks to sort by most recentResolved in the rebuilt tracker.
Resolved · new tracker
9
Medication tracker — add a view to see / print entries for a providerResolved in the rebuilt tracker (printable provider view).
Resolved · new tracker
10
Correlate datasets on one graph (e.g., medication vs. vital signs)Future consideration — not currently built, nor required.
Future consideration
11
Customize & persist the medication list (vs. re-entering “other”)Delivered in the rebuilt tracker.
Resolved · new tracker
12
Formal build / deploy instructions (Exhibit B #12)Sent April 4, 2024. Build & maintenance steps are documented in BuddyBoss App → Help (App Builds, App Publishing, Apple/Google developer-account setup) — pointed out from the outset and covering the large majority; consolidated runbook attached, with the updated Formal Build & Deploy Instructions due by end of month.
Delivered · Apr 4, 2024
Status update — all 12 items accounted for. Items 1–3, 5–9, and 11 are resolved in the rebuilt 360° Health Tracker (the Vital Signs graph behaviors 5–8, originally pending SCFA input, are addressed there). Item 4 (landscape rotation) was reviewed and determined not technically feasible. Item 10 (correlate datasets on one graph) is a future consideration — not currently built, nor required. Item 12 (build / deploy instructions) was sent to SCFA at the move to Maintenance on April 4, 2024, with full build/deploy documentation available via BuddyBoss Admin Access on the WP site.

ROOT CAUSE & RESOLUTION Why the Vital Signs chart was inconsistent — items 5–8

These four items share a single root cause. The original trackers were built on Gravity Forms + WPDataTables — the standard WordPress approach. That combination carries well-documented caching and JavaScript-conflict behavior that can make charts render unpredictably: a limitation of that third-party plugin stack, not a misconfiguration on our side, and one without a reliable plugin-level fix.

Rather than keep patching a stack no one fully controls, we rebuilt the tracker as a self-contained, mobile-first 360° Health Tracker (Chart.js, works offline, owned by SCFA under the MIT license) and shipped it during the enhancement phase as added value beyond the original scope.

Resolution: the rebuilt tracker fixes the chart behavior at its source and improves onboarding and overall UX. This is precisely why we’re eager to move SCFA onto the new version.

What happens next

This isn’t a closeout. Our agreement runs through July 27, 2027, and we remain your active development and maintenance partner. This log is the living record of everything raised to date — and we’ll keep it current.

1

It’s all documented here

Every item you and the team have raised is captured in this log — with its contract reference, status, and supporting evidence. Nothing was lost.

2

Tell us only what’s missing

No need to re-send anything you’ve already shared — your feedback to date is tracked here. Just review the items, and if something is missing beyond what’s listed above, send us those and we’ll add them for review.

3

We keep maintaining — through July 2027

We continue commercially reasonable support and updates under the active contract, with this log kept current as items are addressed.

Optional: if it’s helpful, we’re glad to walk through this log together on a short call — Kevin, Lucy, Dr. Gillio, and our development team. Just let us know and we’ll set it up.
Lucy Howell
CEO · The Force for Health® Network
Robert Gillio, MD
Chief Medical Officer
The Force for Health® Network · My Healthy Globe, Inc.
In partnership with the Sickle Cell Foundation of Arizona
This response log is provided in good faith under the General Contract for Services dated July 27, 2023, in the spirit of the collaboration the agreement describes (§6). It is intended for SCFA board review and is not a waiver of any right or obligation under the contract.